FAQ
What insurance plans do you accept?
We accept most major insurance plans, including Medicaid and Medicare. If you are unsure whether your insurance is accepted, please contact our office for confirmation. We also offer assistance for uninsured patients.
Do you offer services in Spanish?
Yes, all our staff members are bilingual and can provide services in both Spanish and English to ensure clear communication and comfort during your visit.
How can I schedule an appointment?
You can schedule an appointment by calling our clinic during business hours or by visiting us in person. We also accept same-day appointments for urgent medical concerns whenever possible.
What are your clinic hours?
Our clinic is open Monday through Friday, from 8:00 AM to 6:00 PM. We offer extended hours on certain days to accommodate patients with busy schedules. Please call us for specific hours and holiday closures.
Do you accept walk-in patients?
We encourage patients to schedule appointments to minimize wait times; however, we do accept walk-in patients based on availability, especially for urgent issues.
What should I bring to my appointment?
Please bring a valid photo ID, your insurance card, a list of current medications, and any medical records or test results relevant to your care. Arriving early is recommended for new patients to complete registration forms.
Are vaccinations available at your clinic?
Yes, we provide a full range of vaccinations for children and adults, including flu shots, COVID-19 vaccines, and routine immunizations.
How do you protect patient privacy?
Patient confidentiality is a top priority at Clinica Hispana Smyrna TN. We strictly follow HIPAA regulations and take all necessary measures to protect your personal health information.
Can you help with prescription refills?
Yes, you can request prescription refills during your visit or by calling the clinic. Please allow 24-48 hours for processing.
Do you provide emergency care?
Our clinic is not an emergency facility. For emergencies, please call 911 or visit the nearest emergency room. We do provide urgent care services for non-life-threatening conditions.